Refund Policy

1. Satisfaction Guarantee

HellCVase offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, appearance, or condition of any item in your order, we will provide a refund or replacement at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Damaged Items: Products that arrive damaged or broken due to shipping or manufacturing defects
• Quality Issues: Products that do not meet our quality standards or significantly differ from their description
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 14 days of delivery for damaged items, quality issues, missing items, or incorrect items
• 30 days of purchase for any other issues, provided the item is in its original condition

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

5. Returns and Exchanges

5.1 Return Procedure

If a return is necessary, we will provide you with specific instructions, including:

• How to properly package the item(s)
• Return shipping address
• Return shipment tracking information

Please do not return items without first contacting us and receiving return authorization.

5.2 Return Shipping Costs

• For damaged, defective, or incorrectly sent items, HellCVase will cover the return shipping costs
• For returns due to customer preference or non-defect reasons, the customer is responsible for return shipping costs
• In special circumstances, we may provide a return shipping label at our discretion

5.3 Condition of Returns

All returned items must be:

• In the same condition as received
• In the original packaging where possible
• Packed securely to prevent damage during transit

6. Refund Processing

6.1 Refund Methods

Refunds will be issued using the original payment method unless otherwise specified:

• Credit/debit card payments will be refunded to the same card
• PayPal payments will be refunded to your PayPal account
• Other payment methods will be refunded as appropriate

6.2 Refund Timing

Once we receive and inspect the returned item(s), we will process your refund within 7 business days. The time it takes for the refund to appear in your account depends on your payment provider's processing times:

• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 1-3 business days
• Other payment methods: Varies by provider

6.3 Partial Refunds

In some cases, we may issue partial refunds:

• If only part of an order is being returned
• If returned items show signs of use or damage not present when shipped
• For special order or custom items (subject to our discretion)

7. Non-Refundable Items

The following items are generally not eligible for return or refund:

• Custom-made or personalized items, unless defective
• Items marked as final sale or clearance
• Digital products or gift cards, unless required by law
• Items damaged due to customer mishandling

8. Exchanges

We are happy to exchange items if you've received damaged goods or if you would prefer a different style, size, or color (subject to availability).

To request an exchange:

1. Contact our customer service team with your order details
2. Specify which item(s) you wish to exchange and for what
3. We will check availability and provide further instructions

For exchanges due to customer preference, you may be responsible for return shipping costs and any price difference between items.

9. International Orders

For international orders, the same refund policy applies with the following considerations:

• You are responsible for any customs fees, taxes, or duties associated with returning items
• Return shipping for international orders can be costly, so please contact us to discuss options
• Processing times for international returns may be longer due to shipping and customs clearance

10. Contact Information

If you have any questions about our Refund Policy, please contact us: